Legal
Cancellation/Return/Refund Policy
Last updated: 26 July 2026
We want you to be confident buying a Kognitiv Learn subscription. This policy explains when refunds are available and how to request one. Subscriptions are digital services sold through our payment provider, Paddle, which acts as the merchant of record and processes refunds on our instruction.
14-day refund on your first purchase
If it is your first purchase of a paid plan, you can request a full refund within 14 days of payment. This gives you a genuine chance to try the platform without risk. We will not refuse a request inside this window simply because you have used the platform.
The only exception is clear abuse, for example consuming an unreasonable volume of AI checks and then requesting a refund, or repeatedly subscribing and refunding on the same account. Where that happens we may decline the request and explain why.
AI checks
AI checks are part of your subscription, not a separately purchased product. Unused checks roll over while your subscription stays active, but they have no monetary value and are not refundable in cash, transferable or exchangeable. If a subscription payment is refunded, any allowance granted by that payment is removed.
Duplicate or erroneous charges
If you were charged twice, or charged in error, we will refund the incorrect charge in full. Just send us the payment details and we will sort it out.
Cancelling your subscription
You can cancel your plan at any time. Cancelling stops future billing; your access continues until the end of the current billing period. Cancellation on its own does not trigger a refund for the current period unless you are within the first-purchase refund window above. You can cancel from the Subscription page in your account settings, or by emailing support@kognitivlearn.com.
How to request a refund
- Email support@kognitivlearn.com from any address, including your account email in the message.
- Include your payment reference (from your payment confirmation).
- Briefly tell us the reason. It helps us improve.
Approved refunds are returned to your original payment method within 7–14 business days. Timing can vary slightly depending on your bank or payment provider.
Your statutory rights
This policy sits alongside, and does not limit, your statutory consumer rights under the laws of Pakistan.
Contact
Kognitiv Learn, Karachi, Sindh, Pakistan. Phone: 0321-2635997. Refunds and support: support@kognitivlearn.com. General enquiries: info@kognitivlearn.com.